Terms & Conditions we1wen – Platform Terms of Use

Welcome to we1wen. These Terms & Conditions govern the relationship between you as a user and the we1wen platform. By registering, accessing, or using any part of the we1wen platform — whether through the website or any other interface — you confirm that you have read, understood, and agreed to be bound by all the terms set out herein.

If you do not agree with any part of these Terms & Conditions, please discontinue use of the we1wen platform immediately and contact our support team at support@we1wen.best for any enquiries.

To use the we1wen service, you must fully meet the following eligibility requirements. we1wen reserves the right to request proof of eligibility at any time and to suspend any account that fails to meet these requirements.

• You must be aged 18 years and above at the time of registration and throughout the period of platform use.
• You must be registering as an individual in your own name — registering on behalf of another person is not permitted.
• You must provide accurate, truthful, and up-to-date information during registration, including your full name, Malaysian phone number, and a valid email address.
• Each individual is permitted to hold one we1wen account only. Multiple accounts under the same individual is a serious breach of terms.
• You are solely responsible for all activity that takes place under your account.

During registration, you are required to set a strong password and keep your login credentials confidential. we1wen will never ask for your password via email, SMS, or Live Chat. If you suspect unauthorised access to your account, contact us immediately.

Your we1wen account is strictly personal and may not be shared, transferred, or used by any other individual. You are solely responsible for all activity carried out through your account, including any actions resulting from failure to keep your login credentials confidential.

• Passwords should be changed regularly and must not be shared with anyone, including family members.
• Two-factor authentication (2FA) is strongly recommended and can be enabled through your account settings.
• A we1wen account may not be used for commercial purposes, professional betting on behalf of third parties, or any activity that violates Malaysian law.
• Any attempt to access another member's account or we1wen's systems without authorisation is a serious violation and may result in legal action.

All financial transactions on the we1wen platform are conducted in Malaysian Ringgit (MYR) only. we1wen does not accept or process transactions in foreign currencies. Accepted payment methods are specific to users in Malaysia.

Payment methods accepted by we1wen for deposits and withdrawals:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow (direct transfer via phone number or ID)
• FPX — Online Banking (Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and more)

For withdrawals, verified account holders may submit a withdrawal request at any time. The minimum withdrawal amount is RM30. we1wen aims to process all valid withdrawals within 5 to 15 minutes on working days. Large withdrawals exceeding RM10,000 may require additional verification for security and regulatory compliance purposes.

We1wen offers a variety of bonuses and promotions to members from time to time. Each bonus is subject to specific terms and rollover (wagering) requirements as stated alongside the respective offer.

• All bonuses have an explicitly stated expiry period. Any bonus not used before the expiry date will be automatically forfeited.
• The rollover requirement is a multiple of the bonus amount that must be met before winnings derived from the bonus can be withdrawn. Example: A RM100 bonus with a 10x rollover requires a total aggregate wager of RM1,000 before a withdrawal is permitted.
• Wagers placed using real cash balance (not bonus funds) do not count towards fulfilling a bonus rollover requirement.
• We1wen reserves the right to void any bonus obtained through fraudulent means, promotion abuse, or breach of terms.
• Bonuses may not be transferred between accounts or converted directly to cash without first meeting the applicable rollover requirements.

All games on we1wen use an independently audited Random Number Generator (RNG) system to ensure that every outcome is fair and random. Results produced by the RNG system are final and cannot be disputed except under specific circumstances outlined below.

• Game outcomes that have been settled and credited to an account are final, except where a verifiable technical error has occurred.
• In the event of a technical disruption during a game session, we1wen will review the game logs and resolve the issue based on actual records — legitimate winnings will be paid out and unresolved bets will be refunded.
• Players are responsible for ensuring a stable internet connection while playing. we1wen is not liable for any losses incurred as a result of a disconnection on the player's end.
• Each game has its own specific rules, which can be accessed on the respective game page. Players are advised to familiarise themselves with the rules before playing.

For Sports Betting — including the Malaysia Super League, EPL, badminton, and cricket — results are determined based on official outcomes from the relevant governing body. Bets involving matches that are postponed, cancelled, or played at an alternative venue are subject to the specific betting rules stated for each event.

We1wen takes the integrity of its platform and member community seriously. The following activities are strictly prohibited and may result in permanent account suspension or closure, as well as legal action where applicable:

• Fraud & Manipulation: Any attempt to manipulate game outcomes, exploit software bugs, or use unauthorised third-party software.
• Money Laundering: Using the we1wen platform as a channel for money laundering or any other illegal financial activity.
• Collusion: Unlawfully colluding with other players to gain an unfair advantage — particularly in poker and baccarat games.
• Bonus Abuse: Registering multiple accounts, using false identities, or any other means to unlawfully claim bonuses more than once.
• Bots & Automation: Using automated programmes, bots, or scripts to play games or perform actions on the platform without authorisation.
• Disruption: Any behaviour that disrupts, threatens, or harasses other players or we1wen staff through any communication channel.

We1wen reserves the right to suspend or close any account that violates these Terms & Conditions without prior notice in certain circumstances. Equally, members are entitled to close their own accounts at any time.

An account may be suspended or closed by we1wen for the following reasons:

• Confirmation that the account holder is under 18 years of age.
• Evidence of fraud, collusion, bonus abuse, or serious violations of the terms.
• Requests from law enforcement or a legitimate regulatory authority.
• Activity indicating a risk of money laundering or terrorism financing.
• Failure to submit the requested KYC verification documents within the specified timeframe.

If you wish to voluntarily close your account, please contact the we1wen support team via live chat or email at support@we1wen.best. We will process the closure request within 24 business hours. Any remaining balance in the account will be returned to the original payment method once all verifications are complete.

We1wen handles all members' personal data in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. Full details on how we collect, store, and use your personal data are set out in our Privacy Policy us.

• Your personal data is stored with bank-grade AES-256 encryption.
• We1wen does not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.
• We1wen may share the minimum necessary data with payment providers such as Touch 'n Go, GrabPay, and banking institutions solely for the purpose of processing transactions.
• You have the right to request access to, correction of, or deletion of your personal data in accordance with the provisions of PDPA 2010.

We1wen is committed to responsible gaming practices. We provide a range of self-control tools to help members manage their gaming habits in a healthy way. Full details are available on the Responsible Gaming us.

• Deposit Limit: Members can set daily, weekly, or monthly deposit limits through their account settings. Limits can be decreased immediately, but any increase requires a 7-day waiting period.
• Session Time Limit: Set a session time limit and receive alerts when you are approaching it.
• Cool-Off Period: Temporarily pause all gaming activity for anywhere between 24 hours and 6 months, without having to permanently close your account.
• Self-Exclusion: Option to exclude yourself from the platform either permanently or for a chosen period. Self-exclusion cannot be reversed during the selected timeframe.

If you or someone you know is struggling with problem gambling, please contact the Malaysia Social Welfare Assistance Hotline at 1800-88-2020 or contact the we1wen Responsible Gaming team. We are here to help, without any judgement.

The we1wen platform is provided on an "as-is" basis. While we make every effort to ensure the platform operates without interruption and free of errors, we1wen makes no absolute guarantees regarding the following:

• Uninterrupted platform availability at all times — scheduled maintenance and system updates may cause temporary disruptions, which will be communicated in advance where possible.
• Completely free from bugs or technical errors — we1wen will endeavour to resolve any reported issues promptly.

We1wen is not liable for any indirect losses, anticipated loss of profits, or consequential damages arising from use of the platform, except where such losses result from gross negligence or proven fraud on the part of we1wen.

We1wen reserves the right to update or modify these Terms & Conditions at any time. Material changes will be communicated to members via email notification and/or in-platform notification at least 14 days prior changes take effect.

Non-material changes (such as spelling corrections, language clarifications, or formatting adjustments) may take effect immediately without prior notice. The latest update date will always be displayed at the top of this document.

Your continued use of the we1wen platform after the effective date of any changes to the terms will be considered your acceptance of the updated terms. If you do not agree with the changes, please close your account before the effective date.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms & Conditions or the use of the we1wen platform shall be resolved through the following process:

• Step 1 — Internal Resolution: Contact the we1wen support team at support@we1wen.best. We will endeavour to resolve disputes within 3 working days.
• Step 2 — Formal Appeal: If the internal resolution is unsatisfactory, you may submit a formal written appeal to we1wen. A decision on the appeal will be provided within 7 business days.
• Step 3 — Out-of-Court Settlement: Disputes that cannot be resolved internally may be referred to a mutually agreed independent mediator.

By using the we1wen platform, you agree that Malaysian courts have exclusive jurisdiction to resolve any disputes that cannot be settled through the processes outlined above.